Privacy policy

Effective Date: September 21, 2026

Welcome to LokalHeros.in, operated under the brand name Lokal Heros. We respect your privacy and are committed to protecting the information you provide when using our website.

By using LokalHeros.in, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

Full name
Delivery and billing address
Mobile number
Email address
Order and transaction details
Product and purchase information
Information you provide when contacting customer support
Website usage and browsing information through cookies and similar technologies

2. How We Use Your Information

We may use the information collected to:

Process and fulfill your orders
Arrange delivery of products
Provide order updates and delivery notifications
Respond to customer support requests
Process return, refund, and complaint requests
Prevent fraud and misuse
Improve our website, products, and services
Communicate with you regarding your orders and services
Comply with applicable legal and regulatory requirements

3. Order Fulfilment

Lokal Heros operates as an online reseller. We do not maintain inventory for every product listed on LokalHeros.in.

Products may be dispatched directly by our trusted suppliers or fulfilment partners. To fulfil your order, necessary customer information, including name, delivery address, mobile number, and order details, may be shared with the relevant supplier, logistics provider, or fulfilment partner.

Such information is shared only to the extent reasonably necessary to process and deliver your order.

4. Payment Information

Payments may be processed through third-party payment service providers.

Lokal Heros does not intend to store complete debit card, credit card, banking, or other sensitive payment credentials on its own servers. Payment information may be handled directly by the applicable payment service provider according to its own privacy policy and security practices.

5. Cookies

LokalHeros.in may use cookies and similar technologies to:

Keep the website functioning properly
Remember user preferences
Understand website usage
Improve website performance
Support advertising and marketing activities where applicable

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Service Providers

We may use third-party service providers for services including:

Payment processing
Shipping and logistics
Order fulfilment
Website hosting and technology
Analytics
Marketing and advertising
Customer communication

These providers may process information necessary to provide their respective services.

7. Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain customer and order information for as long as reasonably necessary for order fulfilment, customer service, accounting, legal, regulatory, dispute-resolution, and legitimate business purposes.

9. Your Choices

You may contact us regarding personal information associated with your orders or interactions with LokalHeros.in.

For privacy-related questions, contact:

Email: support@blackvillain.in

10. Children's Privacy

LokalHeros.in is not intentionally designed to collect personal information from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us.