Terms of service
Effective Date: September 21, 2026
Welcome to LokalHeros.in, operated under the brand name Lokal Heros.
By accessing or using this website, placing an order, or purchasing a product through LokalHeros.in, you agree to these Terms & Conditions.
1. About Our Business
Lokal Heros is an online reseller operating through LokalHeros.in.
We source products from trusted suppliers and fulfil customer orders through our supplier and logistics network. Lokal Heros does not maintain physical inventory for every product listed on the website.
Accordingly, products may be dispatched directly by our supplier or fulfilment partner.
2. Product Information
We make reasonable efforts to display product descriptions, images, specifications, prices, and other information accurately.
However, minor differences in colour, packaging, labelling, appearance, or presentation may occur depending on product batches and supplier packaging.
3. Product Availability
Product availability may change without prior notice.
If a product becomes unavailable after an order is placed, we may contact the customer regarding the available options, including cancellation or refund where applicable.
4. Pricing
Product prices displayed on LokalHeros.in are subject to change without prior notice.
Applicable shipping charges may vary depending on the product, destination, order characteristics, or logistics requirements.
5. Orders
After an order is placed, we may verify the order details before dispatch.
An order may be cancelled in circumstances such as:
- Product becoming unavailable
- Incorrect or incomplete customer information
- Suspected fraudulent activity
- Logistics limitations
- Other circumstances preventing fulfilment
Where payment has already been received for a cancelled order, the applicable refund will be processed according to our Refund Policy.
6. Shipping
Orders are dispatched through our supplier/fulfilment network.
We may use logistics partners including:
- Delhivery Surface
- Blue Dart
- Ekart Surface
- DTDC Surface
- Xpressbees
- Shadowfax
- Other suitable logistics partners
Average delivery time is approximately 7 days after dispatch, although actual delivery time may vary depending on location, courier operations, weather, public holidays, serviceability, and other circumstances.
7. Returns
Returns are accepted only for:
- Damaged products
- Wrong products received
- Partial quantity missing from the order
The return request must be submitted within 5 days from the date of delivery.
Please refer to our Refund & Return Policy for complete conditions and procedure.
8. Customer Responsibility
Customers are responsible for providing accurate:
- Name
- Mobile number
- Email address
- Delivery address
- Pincode
- Other order information
Lokal Heros cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
9. Intellectual Property
Unless otherwise stated, content available on LokalHeros.in, including text, graphics, logos, website design, images, and other materials, is owned by or licensed to Lokal Heros or its respective content providers.
Such content may not be copied, reproduced, modified, distributed, or commercially exploited without appropriate permission.
10. Prohibited Use
You agree not to use LokalHeros.in for unlawful, fraudulent, abusive, or unauthorized activities, including attempting to interfere with website security or functionality.
11. Limitation
Lokal Heros is responsible for providing the products and services described on LokalHeros.in, subject to these Terms and applicable law.
Delivery dates and courier timelines are estimates and may be affected by circumstances outside our reasonable control.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be published on this page.
13. Contact
For questions regarding these Terms:
Business Queries: admin@blackvillain.in
Customer Support: support@blackvillain.in
Trade Name: BlackVillain
Legal Name: William Peter Nadar
Address: Near Ratan Galaxie, Indira Nagar, J.N. Road, Mulund West, Mumbai 400080.
Website: LokalHeros.in