Refund policy

Effective Date: September 21, 2026

At BlackVillain / Lokal Heros, we want customers to receive the products they ordered in acceptable condition.

Because we operate as an online reseller and products may be dispatched directly by our trusted suppliers, returns are handled according to the conditions below.

1. Return Window

A return request must be submitted within 5 days from the date the order is delivered.

Requests submitted after this period may not be accepted.

2. Eligible Reasons for Return

Returns are accepted only in the following circumstances:

Damaged Product

If the product arrives damaged, you may request a return.

Wrong Product

If you receive a product that is different from the product ordered, you may request a return.

Partial Quantity Missing

If the delivered package contains fewer units than the quantity ordered, you may request a return or applicable resolution for the missing quantity.

3. Non-Eligible Returns

Returns are generally not accepted for reasons such as:

Change of mind
Product no longer wanted
Incorrect size selected by the customer where size was correctly supplied
Minor differences in colour or appearance
Damage caused after delivery due to customer handling
Normal wear and tear
Requests submitted after the 5-day return window

4. Return Request

To initiate a return, contact:

support@blackvillain.in

Please provide:

Order number
Customer name
Product details
Reason for return
Photographs/videos or other relevant evidence when requested

5. Verification

Return requests may be reviewed before approval.

We may request photographs, videos, packaging information, or other details to verify the reported issue.

Approval of a return request is subject to verification that the issue falls within our eligible return conditions.

6. Return Pickup

For an approved return, the product may be collected through an assigned logistics partner.

Customers should keep the product, original packaging, accessories, and other supplied components available for return where applicable.

7. Refund Fee

A ₹140 refund/return processing fee may be applicable to an approved return/refund.

The applicable amount may be deducted from the refund amount.

8. Refund Processing Time

After the returned product has been picked up and the return is processed, the applicable refund will generally be initiated within 3 working days.

The time taken for the refund to reflect in the customer's account may additionally depend on the payment method or financial institution.

9. Refund Amount

The final refund amount will depend on the nature of the approved return and applicable deductions, including the applicable ₹140 refund/return processing fee.

10. Damaged or Wrong Product

Customers should contact us as soon as possible after delivery if the product is damaged or incorrect.

We may request supporting evidence to verify the issue before approving the return.

11. Missing Quantity

If part of the ordered quantity is missing, please contact us within the 5-day return window and provide the order details and requested supporting information.

The resolution will depend on verification of the reported shortage.