Shipping policy

Shipping & Delivery Policy

Effective Date: September 21, 2026

Welcome to LokalHeros.in, operated by Lokal Heros.

We operate as an online reseller and work with trusted suppliers who may dispatch products directly to customers.

1. Order Processing & Dispatch

After an order is confirmed, the order is processed through our supplier and fulfilment network.

Depending on the product, the order may be dispatched directly by the relevant supplier.

Dispatch timelines may vary depending on product availability, supplier processing, order verification, and other operational factors.

2. Shipping Charges

Shipping charges depend on the product and may vary according to the applicable product, destination, shipment characteristics, and logistics requirements.

The applicable shipping charge, where applicable, will be displayed during the ordering process.

3. Delivery Timeline

The average delivery time is approximately:

7 days after dispatch

This is an estimated delivery period and not a guaranteed delivery date.

Actual delivery time may vary based on:

Delivery location
Pincode serviceability
Courier operations
Weather conditions
Public holidays
Regional restrictions
Logistics disruptions
Other circumstances outside our reasonable control

4. Shipping Partners

We may use different logistics partners depending on the product, delivery location, availability, and operational requirements.

Our shipping partners may include:

Delhivery Surface
Blue Dart
Ekart Surface
DTDC Surface
Xpressbees
Shadowfax
Other suitable logistics providers

The courier assigned to an order may vary.

5. Tracking

Where tracking information is available, customers may receive shipment tracking details through the contact information provided during checkout.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Delivery Delays

While we work to ensure timely delivery, delays can occur because of circumstances outside our direct control.

Examples include:

Weather conditions
Natural events
Courier delays
Transportation disruptions
Incorrect address or contact information
Remote-area delivery
Public holidays
Local restrictions
Operational issues

Such delays do not automatically qualify an order for a refund or return.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

Name
Complete address
Mobile number
Pincode

If an order cannot be delivered because incorrect or incomplete information was provided, additional charges or delivery restrictions may apply depending on the circumstances.

8. Undelivered or Returned Shipments

If a shipment is returned to the supplier or fulfilment partner because of circumstances such as an incorrect address, repeated delivery failure, refusal to accept the shipment, or other customer-related reasons, customers should contact our support team for assistance.

Any applicable resolution will depend on the circumstances of the shipment.

9. Multiple Products

If an order contains multiple products, products may sometimes be dispatched separately depending on supplier availability and fulfilment arrangements.

Consequently, products from the same order may not always arrive together.